Frequently Asked Questions

What is “My Paper Box?:

We offer 3 subscription types: Grand, Mini and Kids! All focused on personalized stationery goods.

How does “My Paper Box” Work?:

During checkout let us know what name you would like personalized on your subscription.

What’s Inside “My Paper Box”?:

Here at My Paper Box, we think your name is the definition of you. Each month we design and craft each item in-house just for you! Our kids has a personalized notepad with matching stickers. 

How much does it cost?/Are their hidden fees?:

The Kids is $12

How does billing work?:

After your initial purchase, you will be put on our billing schedule.

When is the monthly deadline?/When will I receive my first box?:

Depending on when you sign up will determine when you will receive your first box. Here is our shipping schedule:

Kids: Last day to sign up for the next shipment is the 25th. We ship around the 28th of each month.

Where and how do you ship?:

We ship via USPS. Within the US shipping is between 1 and 3 business days, international shipments will vary. We are not responsible for incorrect addresses, please double check the address. ie. missing the apartment number. However, we will do our best on reshipping any returned items. Please let us know if you do not receive your box.

How can I cancel my subscription?:

To cancel your account log into your account and cancel or skip anytime.

How do I receive a refund?:

All sales are final. All subscription payments, shipping, and handling costs are non-refundable. If you have received an item that has been damaged during the shipping process, please contact us immediately so that we can get you a replacement item that is similar or comparable to the item that was damaged. Since items are personalized any missing orders will receive the next subscription on us. ( we cannot control the mail )

Can I sign up for just one box?/How do gifts work?:

You can subscribe as a month to month, pre-paid, one month, or a gift that either renews or does not.